Detailed description of goods and/or services
SaFiGro cc trading as Presence of Africa is a business in the fabric industry that markets traditional African fabrics made up into sarongs (wraps), blankets and headdresses. Presence of Africa also sells traditional Maasai beadwork.
Tel: 0728418218 or 0829676583 / Int +27  728418218| Email: lyn@presenceofafrica.co.za
www.presenceofafrica.co.za

Delivery policy
Subject to availability and receipt of payment, requests will be processed within two days (week days) and
delivery confirmed by way of a tracking number. We have a flat delivery fee of R98.00 within South Africa, using either PostNet to PostNet or Post Office. Parcels are insured when sent via the Post Office.

Export restriction
The offering on this website is available to South African clients only.

Return and Refunds policy
The provision of goods and services by SaFiGro cc trading as Presence of Africa is subject to availability. In cases of unavailability, SaFiGro cc trading as Presence of Africa will refund the client in full within 30 days. Cancellation of orders by the client will attract a 15 % administration fee. Returned damaged goods will be charged in full.

Customer privacy policy
SaFiGro cc trading as Presence of Africa shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to
Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted
Payment may be made via Visa and MasterCard credit cards or by bank transfer into the Presence of Africa bank
account, the details of which will be provided on request.

Credit card acquiring and security
Credit card transactions will be acquired for SaFiGro cc trading as Presence of Africa via PayGate (Pty) Ltd who are the approved payment gateway. PayGate is a licensed System Operator with the Payments Association of South
Africa (PASA). PayGate is fully PCI compliant and uses the strictest form of encryption, namely
Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to
www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by SaFiGro cc trading as Presence of Africa separately from card details which are entered by the clienton PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South
Africa. Transaction Currency is South African Rand (ZAR).

Responsibility
SaFiGro cc trading as Presence of Africa takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of
goods.
Tel: 0728418218 or 0829676583 / Int +27  728418218| Email: lyn@presenceofafrica.co.za
www.presenceofafrica.co.za

Country of domicile
This website is governed by the laws of South Africa and SaFiGro cc trading as Presence of Africa chooses as its ‘domicilium citandi et executandi’ for all purposes under this agreement, whether in respect of court process, notice, orother documents or communication of whatsoever nature.

Variation
SaFiGro cc trading as Presence of Africa may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by SaFiGro cc trading as Presence of Africa, Close Corporation, based in South Africa trading as Presence of Africa and with registration number 2004/048978/23.
Director(s)L.E. Gunell, L.M.H.Gunell
Presence of Africa contact
Support: lyn@presenceofafrica or carol@presenceofafrica
Support: Tel: 0728418218 or 0829676583 / Int +27  728418218|